We pride ourselves on delivering great customer support in every situation. The declared tips and the credit card tips could function much better. I can manage hours, look at reports and handle everything from the comfort of my own home if I choose. Having reporting capabilities to see what we're selling and how much has been an invaluable service. This was part of why we went with them. We do our best to solicit feedback from customers and design the best solutions for our customers, but we understand that sometimes changes may not work for everyone. We never had a problem with the system, and any time we had a question customer service was readelly available.
These stations can include the entire catalog, allowing shoppers to see everything, not just what is on the shelves. There should be an option to not upgrade. Cons: i must say, the name sounds a bit silly, but does Apple sell Apples? Overall: Remote reports I can download or pdf a copy. Retailers are continually challenged by changing consumer trends, disruptive technology and new competition. They came off a system they were already used to, and the conversion was completely painless and extremely fast. For example, a Pacesetter might offer greater functionality, but cost more. Now everything is tied together.
Recommendations to other buyers: I saw an earlier review where the guy claimed he was told that the online ordering was free. This system truly saves us a lot of time and stress. Cons: There is no category for showing what paid outs are for. Orders are less complicated and we have easy access to all the information we need for both the restaurant and catering sides of our business receipts, signatures, credit cards, customer info. And while this traditionally meant adding new locations and real e. Pros: Ease of use for staff, excellent customer service and availability.
As far as changing menu items or modifiers or printers it's super easy, hands down way easier than any other program I've used. Conducting monthly payroll is very easy due to the Time Clock reports that include Breaks, Meals and Individual Tips. But, my favorite thing is the Customer Support is beyond excellent. We are just too busy for me to spend countless hours trying to work out an issue and receive minimal or no satisfaction. We¿re honored to be among the best customer service you¿ve experienced in more than 25 years of being an industry veteran. Overall: Faster service, order is clearly read by the servers and chefs. Overall: You get your monies worth and isn't this what you want? The hardware has been very sturdy and we haven't had any issues with the equipment.
I can pull reports quarterly and sales reports, look at tips and do all the payroll without a different system. Pros: I like that we can keep track of items that sell the most. But we are sorry to hear that you're experiencing a touch screen lag. Our ribbons are red and black, but the printer only prints black. We will pass that on to our Product Team to see if that is something we can address in the future. I also wish, there was a different way to have the orders print to the kitchen, but we are working through some of those issues. WeÂ¿re glad keeping your data in the cloud frees you up to manage your restaurant from anywhere.
Every single technician has stayed with me until the issue at hand has been resolved and has worked with me to fully understand. We'll use that data to provide accurate sales forecasting for building schedules, so you can stay on budget and within your labor target percentage. It's disgusting and these people shouldn't be allowed to operate. It crashed again and this past week it has not been syncing which has resulted in problems with payroll. We appreciate your glowing review and weÂ¿ll keep working hard to earn your praise. I don't take it for granted because I know better having worked in other systems in the past but if the average user knew the alternative to not having it they'd see how much harder it would be having to do everything by hand.
We hear you about adding more comments for delivery and online orders, please stay tuned to future updates. Menu changes that is remote along with daily emails on sales summary. There was a software problem on their end last Wednesday. Online account allows me track sales well. We appreciate your glowing review and we¿ll keep working hard to earn your praise. We looked at two other products before choosing this one and have absolutely no regrets.
Improved insight into how individual outlets should markdown, order and display items is one reason Lotte Mart saw a 12 percent increase in sales and a 25 percent decrease in stock levels. The credit card machine might or might not be integrated. Cons: The fact once something has been sent you as an owner can't edit it. It is very intuitive and allows for easy corrections to common errors. The screen is organized, and not cluttered with a bazillion different colors like a fireworks display.
These products are considered highly valuable by customers. The Split screen is very counter-productive compared to other systems. © 2006-2019 Software Advice, Inc. Pros: I like the cloud based access. It contains individual scorecards for each product on the Frontrunners quadrant.
So instead of just going in and adding them you have to void the whole drink and enter it in all over with olives. Cons: That when an employee is terminated from the system, there is no way to get their information back. It's definitely made things a lot easier for us, like looking back year over year particular days, so we can see holiday week sales and things like that. We like the simplified reports. I was very careful to pick the right one for the flow of the business, it feels right and after 2 years using it, it still feels great. WeÂ¿re happy youÂ¿re happy, and please do reach out if you ever experience issues again. Lighthouse enables you to view reports online, make changes to your menu remotely, and manage your employees from anywhere.